REFUND POLICY
VYBEZ – M/s Rave Enterprises
Last Updated: [6/05/2026]
Thank you for shopping with VYBEZ, operated by M/s Rave Enterprises through https://raveinmart.com.
We strive to deliver quality products and customer satisfaction. Please review our Refund, Return & Exchange Policy carefully before placing your order.
---
1. GENERAL POLICY
Due to the nature of apparel, printed merchandise, customized products, and made-to-order items, refund and exchange eligibility may vary by product category.
All requests are subject to review and approval by M/s Rave Enterprises.
---
2. STANDARD PRODUCTS – RETURNS / EXCHANGES
Eligible standard products may qualify for size exchange, replacement, or refund support under applicable conditions.
To be eligible:
- Request must be raised within 7 days of delivery
- Product must be unused, unwashed, unworn
- Original tags, labels, packaging, and accessories must be intact
- Product must be in resellable condition
Products failing inspection may be rejected.
---
3. CUSTOMIZED / PRINTED / MADE-TO-ORDER PRODUCTS
Products involving:
- Custom Printing
- Personalized Artwork
- DTF Printing
- Custom Designs
- Made-to-Order Production
- Personalized Apparel
are generally NON-RETURNABLE and NON-REFUNDABLE.
Since these products are produced specifically against customer selections or customization requirements, returns based on preference changes cannot be accepted.
---
4. EXCEPTIONS FOR CUSTOMIZED PRODUCTS
Customized / printed products may qualify for replacement, refund review, or resolution ONLY in cases of:
- Wrong Product Delivered
- Wrong Size Delivered (not matching order)
- Manufacturing Defect
- Damaged Item Received
- Printing Error attributable to production
Customers must contact us promptly after delivery.
Evidence may be requested including:
- Order Number
- Product Photos
- Packaging Images
- Unboxing Evidence (if applicable)
- Description of Issue
Claims will be reviewed individually.
---
5. NON-RETURNABLE ITEMS
The following categories are generally non-returnable unless defective or incorrect:
- Customized Products
- Personalized Items
- DTF Printed Merchandise
- Made-to-Order Products
- Clearance / Sale Items
- Promotional / Discounted Items (unless legally required otherwise)
- Used / Washed / Worn Products
- Products without original tags or packaging
---
6. SIZE SELECTION RESPONSIBILITY
Customers are responsible for reviewing size information before purchase.
Please refer to applicable:
- Size Charts
- Product Measurements
- Fit Guidance
Incorrect size selection by the customer may not automatically qualify for refund eligibility.
Where operationally feasible, exchange support may be offered at our discretion.
---
7. DAMAGED / DEFECTIVE PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact us promptly.
We may request:
- Order Number
- Product Images
- Packaging Photos
- Issue Description
- Unboxing Video (if available)
After review, we may offer:
- Replacement
- Exchange
- Store Credit
- Refund (where applicable)
Resolution remains subject to verification.
---
8. REFUND PROCESSING
Approved refunds will be processed using the original payment method wherever possible.
Refund timelines may vary depending on:
- Payment provider
- Banking institution
- Payment gateway processing
Typical timelines may range from 5–15 business days after approval.
Shipping charges, transaction fees, or operational deductions may be excluded where applicable.
---
9. ORDER CANCELLATIONS
Orders may be eligible for cancellation before production or dispatch.
Once a product has:
- Entered Production
- Been Customized
- Been Printed
- Been Packed for Shipment
- Been Dispatched
cancellation requests may no longer be accepted.
---
10. REFUSAL OF REQUESTS
We reserve the right to refuse refund, return, exchange, or replacement requests in cases involving:
- Policy misuse
- Fraudulent claims
- Excessive abuse of return systems
- Product misuse
- Damage caused after delivery
- Missing evidence for reported claims
---
11. POLICY CHANGES
We reserve the right to modify or update this Refund Policy at any time.
Updated versions will be posted on:
https://raveinmart.com
Continued use of the Website following updates constitutes acceptance of revised terms.
---
12. CONTACT INFORMATION
For refund, return, exchange, or order assistance, contact:
M/s Rave Enterprises
Jaipur, Rajasthan, India
📧 Email: connect@raveinmart.com
📞 Phone / WhatsApp: +91 90382 34135
🌐 Website: https://raveinmart.com