REFUND POLICY
VYBEZ – M/s Rave Enterprises
Last Updated: [6/05/2026]
Thank you for shopping with VYBEZ, operated by M/s Rave Enterprises through https://raveinmart.com.
We strive to deliver quality products and customer satisfaction. Please review our Refund, Return & Exchange Policy carefully before placing your order.
1. GENERAL POLICY
Due to the nature of apparel, printed merchandise, customized products, and made-to-order items, refund and exchange eligibility may vary by product category.
All requests are subject to review and approval by M/s Rave Enterprises.
2. STANDARD PRODUCTS – RETURNS / EXCHANGES
Eligible standard products may qualify for size exchange, replacement, or refund support under applicable conditions.
To be eligible:
- Request must be raised within 7 days of delivery
- Product must be unused, unwashed, unworn
- Original tags, labels, packaging, and accessories must be intact
- Product must be in resalable condition
Products failing inspection may be rejected.
3. CUSTOMIZED / PRINTED / MADE-TO-ORDER PRODUCTS
Products involving:
- Custom Printing
- Personalized Artwork
- DTF Printing
- Custom Designs
- Made-to-Order Production
- Personalized Apparel
are generally NON-RETURNABLE and NON-REFUNDABLE.
Since these products are produced specifically against customer selections or customization requirements, returns based on preference changes cannot be accepted.
4. EXCEPTIONS FOR CUSTOMIZED PRODUCTS
Customized / printed products may qualify for replacement, refund review, or resolution ONLY in cases of:
- Wrong Product Delivered
- Wrong Size Delivered (not matching order)
- Manufacturing Defect
- Damaged Item Received
- Printing Error attributable to production
Customers must contact us promptly after delivery.
Evidence may be requested including:
- Order Number
- Product Photos
- Packaging Images
- Unboxing Evidence (if applicable)
- Description of Issue
Claims will be reviewed individually.
5. NON-RETURNABLE ITEMS
The following categories are generally non-returnable unless defective or incorrect:
- Customized Products
- Personalized Items
- DTF Printed Merchandise
- Made-to-Order Products
- Clearance / Sale Items
- Promotional / Discounted Items (unless legally required otherwise)
- Used / Washed / Worn Products
- Products without original tags or packaging
6. SIZE SELECTION RESPONSIBILITY
Customers are responsible for reviewing size information before purchase.
Please refer to applicable:
- Size Charts
- Product Measurements
- Fit Guidance
Incorrect size selection by the customer may not automatically qualify for refund eligibility.
Where operationally feasible, exchange support may be offered at our discretion.
7. DAMAGED / DEFECTIVE PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact us promptly.
We may request:
- Order Number
- Product Images
- Packaging Photos
- Issue Description
- Unboxing Video (if available)
After review, we may offer:
- Replacement
- Exchange
- Store Credit
- Refund (where applicable)
Resolution remains subject to verification.
8. REFUND PROCESSING
Approved refunds will be processed using the original payment method wherever possible.
Refund timelines may vary depending on:
- Payment provider
- Banking institution
- Payment gateway processing
Typical timelines may range from 5–15 business days after approval.
Shipping charges, transaction fees, or operational deductions may be excluded where applicable.
9. ORDER CANCELLATIONS
Orders may be eligible for cancellation before production or dispatch.
Once a product has:
- Entered Production
- Been Customized
- Been Printed
- Been Packed for Shipment
- Been Dispatched
cancellation requests may no longer be accepted.
10. REFUSAL OF REQUESTS
We reserve the right to refuse refund, return, exchange, or replacement requests in cases involving:
- Policy misuse
- Fraudulent claims
- Excessive abuse of return systems
- Product misuse
- Damage caused after delivery
- Missing evidence for reported claims
11. POLICY CHANGES
We reserve the right to modify or update this Refund Policy at any time.
Updated versions will be posted on:
Continued use of the Website following updates constitutes acceptance of revised terms.
12. CONTACT INFORMATION
For refund, return, exchange, or order assistance, contact:
M/s Rave Enterprises
Jaipur, Rajasthan, India
📧 Email: connect@raveinmart.com
📞 Phone / WhatsApp: +91 90382 34135
🌐 Website: https://raveinmart.com